Shadi Dress Pakistan · Customer support
Contact Shadi Dress Pakistan
Questions about a bridal dress, measurements, production or an existing order? Reach our team through the verified channels below, or request assistance before placing an order.
1. Get in Touch
Use this address for order cancellation notices and written support requests.
Use your real WhatsApp number and a working click-to-chat link before launch.
Website: www.shadidress.pk
Service area: Pakistan
Messages may be sent at any time. Our team responds according to availability; we do not claim to operate a 24-hour live support desk.
2. What Can We Help You With?
Bridal Design Enquiries
Ask about colours, silhouettes, embroidery, a reference design or customisation that you want us to review before ordering.
Size & Measurements
Share your intended outfit and measurements so our team can explain available standard-size and Custom Size options.
Delivery & Rush Orders
Tell us the event date and destination so we can assess whether the requested delivery schedule is feasible.
Existing Orders
Contact us about confirmed order specifications, production, approved changes, dispatch or pre-shipment inspection.
Pre-Dispatch Video Inspection
Ask about your video review or request that particular areas of the completed garment be shown during inspection.
Cancellation or Product Issue
Submit a written cancellation request or report a concern with an item, including the relevant order information.
3. In-Person Viewing — Rawalpindi & Islamabad
Customers in Rawalpindi or Islamabad may ask whether an in-person viewing of their completed outfit can be arranged before dispatch.
For customers elsewhere in Pakistan, a pre-dispatch video inspection allows the completed outfit to be reviewed remotely.
4. What to Include in Your Enquiry
To help us respond accurately, include the following details when relevant:
- Your full name and preferred contact method.
- The product link or a photograph of the design you are enquiring about.
- The wedding or event date and your delivery city.
- Your measurements or fit question, if applicable.
- Your order number for an existing purchase.
- A clear description and supporting images or video if reporting a product issue.
Please avoid sharing payment card details, passwords or other unnecessary sensitive information in a message.
5. Before Placing Your Order
These pages answer many common questions and help you confirm the important details before checkout:
Size Guide
Compare our garment charts with your measurements and understand Custom Size.
Delivery Information
Review available delivery schedules and bridal Rush/Super Rush charges.
Return & Cancellation Policy
Read the cancellation windows and the strict no-change-of-mind returns policy.
About Shadi Dress
Learn how we work and how pre-dispatch inspections are arranged.
6. Contact FAQs
Can I visit your showroom in Pakistan?
We do not currently operate a public walk-in showroom. A completed-outfit viewing in Rawalpindi or Islamabad may be possible only by prior confirmed arrangement.
How can I cancel an order?
Send a written request through our verified customer support channel, stating your order number. Cancellation windows are based on when your written request is received.
Can I discuss a custom design before ordering?
Yes. Send the product link or reference and explain your requirements. Our team can assess feasibility before order confirmation.
Can I request a pre-dispatch video call?
Yes. We arrange a video inspection of completed garments before shipment.
Do you guarantee instant WhatsApp replies?
No. Messages can be submitted anytime, but responses depend on team availability.